Shopping Policies

RETURNS AND EXCHANGES

If you have made a purchase from a retailer, please contact them with your issue and follow their return policy.

Original Order Number required, maximum 14 days from date of delivery.
Washed or worn clothing are final sale and cannot be refunded or exchanged.
Merchandise must be returned with original tags attached.
Please contact us with the following information prior to mailing your return.

• Order Number
• Email Address

Shipping costs are not refundable.
Shipping charges for any returned item(s) or order(s) are the client's responsibility.

CONTACT US BY EMAIL : weborders@calikids.com

PRODUCT DEFECTS

Please inspect all items upon delivery.
If you find any quality issues, contact us with your original Order Number a maximum of 7 days from date of delivery.
Merchandise must be returned with original tags attached where applicable.

CONTACT US BY EMAIL : weborders@calikids.com

All returns and defects should be mailed to :

Calikids
P.O. Box 383
Ottawa, ON K2S 1A5